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Shipping & Refund

Privacy · Terms · Shipping & Refund · FAQ

Shipping, Refund & Reprint Policy

GoFish · gofishcard.com
Last updated: October 2, 2026

GoFish cards are custom, made-to-order print products fulfilled through our print partner (Printful or a similar provider). The short version: cancel free any time before your cards go to print. If a pack arrives misprinted or damaged, send us a photo within 5 days and we'll reprint it free. No need to ship anything back.

Shipping

  • Processing begins after payment clears and the card content for your ZIP / area is queued for print.

  • Delivery estimates shown at checkout are estimates, not guarantees. Carrier delays are outside our control.

  • You are responsible for a complete, correct shipping address. Extra shipping charges may apply to reship after an address error, refused package, or undeliverable return.

  • International shipping (if offered) may involve customs duties or taxes paid by the recipient.

Cancellations

Because each card is custom-printed:

  • Cancel free before printing starts. Email us your order number and we'll cancel and refund in full.

  • Once printing starts, we can't cancel for change of mind or a wrong ZIP, so please double-check the ZIP preview before you pay.

  • Wrote the wrong ZIP? Tell us right away. If the order hasn't printed yet, we'll fix it free.

Change of mind / buyer preference

Because every pack is printed for your area, we can't refund printed orders for:

  • Change of mind after purchase

  • Wrong ZIP / county selected by the buyer

  • Dislike of layout, tone, or which agencies appear

  • Expectation that a listed agency would be open, funded, or able to help on a given day

Resource lists are starting points. Always verify by phone.

Print quality & manufacturing defects (reprint / replace)

If your card arrives damaged, defective, or misprinted (for example: warped print, ink defect, wrong design/placement relative to what you ordered, blank or unreadable text caused by a production error), here's how we make it right.

Tell us within 5 days

  1. Notify us within 5 calendar days of delivery (or within 5 calendar days of the estimated delivery date if the package never arrives). If you're a little late, reach out anyway.

  2. Use the contact / report form on gofishcard.com. Include:

    • Order number

    • Clear photos of the issue (and packaging if damaged in transit)

    • Short description of the problem

    • Tracking / delivery date if you have it

No return needed

  1. A clear photo is usually all we need. You don't have to send the cards back.

  2. In rare cases (for example, a very large order or a disputed claim), we may ask you to return the pack. If so, we'll cover the return shipping.

What you get

If we (or our print partner) confirm a manufacturing, print, or fulfillment defect — or a package lost in transit under partner rules — we will, at our option:

  • Reprint and reship the same order at no charge, or

  • Issue a refund of the purchase price paid to GoFish

Refunds, when issued, are to the original payment method. Shipping fees may be non-refundable except when we determine the loss or defect was our / our partner’s fault.

Exceptions

We may waive the 5-day window or other steps at our discretion. If something went wrong, just tell us.

What is not covered as a “defect”

  • Content disputes (“this church should / shouldn’t be listed”)

  • Agencies closed, full, or unreachable when called

  • Buyer-entered address mistakes

  • Normal color variation between screen and print

  • Minor cosmetic variance that does not affect readability of resource info

  • Claims filed after the 5-day window without an approved exception

Lost packages

Report lost packages within 5 calendar days of the estimated delivery date. We will work with the carrier / Printful under their claim windows. Outcomes may be reprint or refund when a loss is confirmed — typically after any required claim documentation is complete. We may still require cooperation with carrier forms before reprinting.

Resource accuracy disclaimer (refunds)

No refund is due solely because a listed phone number changed, a program ended, or help was unavailable. We update directories over time but do not warrant current open/closed status. Use 211, 988, and official agency sites to verify.

How to contact us

Use the contact / report form on gofishcard.com. Form notifications go to getgofishcard@gmail.com.

Include your order number and photos (for quality claims). We aim to respond within a few business days.

Limited liability

Reprint, replacement, or refund of the affected order — subject to the claim window above — is your sole remedy for print/fulfillment issues to the fullest extent allowed by law. See also our Terms of Service.

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